AVB Inc.
Customer Success Manager SaaS
- The Customer Success Manager (CSM) is responsible for managing software implementation and ongoing software management for our clients who subscribe to our software service.
- The CSM will learn about our clients merchandising and marketing strategies, discuss industry best practices, and formalize an implementation plan so that the member can effectively utilize LINQ.
- The CSM will utilize LINQ to merchandize our clients websites following their direction and industry best practices. The CSM will recommend best practices while still respecting the clients needs and wishes.
- The CSM is expected to build and maintain rapport with clients to ensure satisfaction with our software as a service.
- The CSM is expected to partner with the marketing account executive team to maintain a long-lasting relationship with the clients.
- The CSM will train all staff associated with the clients via webinars on how to use the LINQ platform.
- The CSM is expected to make use of tracking and reporting tools to document their time and manage workflows.
- The CSM will act as front line support for their assigned clients when issues or bugs are detected by clients.
- The CSM will contribute ideas and feedback to the team on how we can improve our procedures and technology to better support our member’s needs.
- 1-3 years of B2B software implementation experience.
- 1-3 years account management/client interaction experience.
- Comfortable dealing with complex customer relationships, decision processes and competing agendas.
- Project management experience.
- Proven track record of creative problem solving.
- Experience managing multiple accounts simultaneously.
- Skilled multi-tasker
- Strong technical orientation.
- Strong critical thinking and problem-solving skills.
- Exceptional interpersonal skills: written, verbal and listening.
- Adaptable to a changing environment with shifting priorities.
- Detail-oriented and deadline-driven
- Excellent work ethic & positive, can-do attitude
- Resourceful, helpful and a team player
This is a remote position.
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This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.
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